Shipping Policy

Last Updated: October 24, 2026

At THERMAVO, we are committed to providing a smooth, transparent, and reliable shopping experience.

We understand how important it is to receive your rechargeable heated gloves safely and on time. That's why we work with shipping and fulfillment partners to process and deliver orders as efficiently as possible.

This Shipping Policy explains our order processing times, estimated delivery schedules, tracking information, and other important shipping details.

1. ORDER CANCELLATION

If you wish to cancel your order, please contact our customer support team as soon as possible after placing your order.

We aim to accommodate cancellation requests made within 12 hours of purchase, provided the order has not already entered fulfillment.

Once your order is being processed or has been dispatched, we may no longer be able to cancel the shipment.

If your order has already shipped, you may request an eligible return after delivery in accordance with our Return & Refund Policy.

Our operational cancellation window does not limit any mandatory consumer rights available under applicable law.

For cancellation requests, contact support@thermavo.store.

2. SHIPPING METHODS

Orders are generally processed within 1–3 business days, excluding weekends and applicable public holidays.

THERMAVO works with shipping and fulfillment providers to select suitable delivery services based on:

• Shipping destination.

• Product availability.

• Fulfillment location.

• Carrier service availability.

• Estimated transit time and delivery reliability.

• Applicable shipping requirements for rechargeable batteries.

The shipping carrier may vary depending on the order and destination.

Customers may not be able to select a specific shipping carrier during checkout.

Some orders may be dispatched from different fulfillment locations depending on inventory availability and delivery arrangements.

Our goal is to ensure that every order is handled carefully and delivered as efficiently as possible.

3. TOTAL DELIVERY TIME

Total Delivery Time = Order Processing Time + Shipping Transit Time

The estimated delivery period consists of two stages.

Processing Time

The time required to verify, prepare, pack, and arrange shipment of your order.

Shipping Time

The estimated time required for the carrier to transport your package to the delivery address.

All delivery estimates are provided for guidance and may vary depending on your location, product availability, and shipping conditions.

4. ORDER PROCESSING TIME

Our standard order processing time is:

1–3 business days

Processing generally includes:

• Order confirmation and payment verification.

• Inventory confirmation.

• Product preparation and packaging.

• Shipment scheduling.

• Handover to the shipping carrier.

During promotional events, seasonal sales, holidays, or periods of unusually high demand, processing may take longer.

If a significant processing delay affects your order, we will make reasonable efforts to notify you.

Business days generally exclude weekends and applicable public holidays.

5. ESTIMATED SHIPPING TIMES

The following shipping estimates apply after order processing and may vary depending on your destination and available delivery services.

Destination	Processing Time	Estimated Shipping Time
United States & Canada	1–3 business days	6–20 business days
United Kingdom	1–3 business days	4–8 business days
Australia & New Zealand	1–3 business days	5–10 business days
Europe	1–3 business days	5–10 business days
Asia	1–3 business days	5–12 business days
Other supported destinations	1–3 business days	6–15 business days

These are estimated shipping times, not guaranteed delivery dates.

Actual delivery times may vary due to logistics conditions, customs procedures, seasonal demand, carrier availability, or shipping restrictions.

Shipping availability for products containing rechargeable lithium batteries may vary by destination and carrier.

Your mandatory consumer rights remain unaffected.

6. TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when available.

You can check your shipment status by:

• Reviewing your shipping confirmation email.

• Using the tracking number on the relevant carrier's website.

• Visiting the Track Your Order page on our website, where available.

Tracking information may take 24–72 hours to appear or update after dispatch.

For international deliveries, tracking updates may occasionally take longer due to customs processing or transfers between shipping carriers.

If you have not received your tracking information or need assistance locating your order, please contact:

support@thermavo.store

Please include your order number so our team can assist you more efficiently.

7. SHIPPING DELAYS & IMPORTANT INFORMATION

While we aim to deliver orders within the estimated timeframe, unexpected delays can sometimes occur.

Possible causes include:

• Customs inspections and clearance procedures.

• Carrier disruptions or transportation delays.

• Severe weather conditions.

• Public holidays and seasonal congestion.

• High order volumes during promotional events.

• International transit or logistics disruptions.

• Incorrect or incomplete shipping information.

• Shipping restrictions or special handling requirements for rechargeable batteries.

We will make reasonable efforts to assist customers affected by delivery issues.

Shipping estimates do not remove or restrict your rights under applicable consumer protection laws.

If your order is significantly delayed or has not arrived within the legally required timeframe, please contact our customer support team for assistance.

8. INTERNATIONAL SHIPPING & CUSTOMS

THERMAVO primarily serves customers in the United States and may ship to other supported international destinations.

Depending on the destination country, orders may be subject to customs inspections, import duties, taxes, or additional local charges.

Customs Duties & Import Taxes

Where duties and taxes are not included in the checkout total, additional charges may be collected by the destination country's customs authority or delivery provider.

Any applicable responsibilities will depend on the checkout information, our published terms, and relevant laws.

Customs Processing

International shipments may experience delays during customs clearance.

Customs procedures and processing times are determined by the relevant authorities and are outside our direct control.

Products containing rechargeable batteries may also be subject to additional transportation or import requirements.

If additional information is required for customs clearance, please respond promptly to requests from the relevant carrier or authority.

9. SHIPPING ADDRESS & DELIVERY INFORMATION

Please ensure that your shipping information is complete and accurate before submitting your order.

This includes:

• Full recipient name.

• Street address and building or apartment number.

• City, state, and ZIP or postal code.

• Country or region.

• Contact phone number, where required for delivery.

Address Changes

If you need to correct or update your shipping address, please contact us as soon as possible, preferably within 12 hours of placing your order.

Once your order has entered fulfillment or has been dispatched, we may be unable to modify the delivery address.

Incorrect Address Information

If a delivery issue occurs because the customer provided an incorrect or incomplete address, additional shipping or redelivery costs may apply where legally permitted.

We will make reasonable efforts to assist with delivery problems.

Nothing in this section excludes responsibilities that remain with us under applicable consumer protection laws.

10. MULTIPLE SHIPMENTS

Orders containing multiple items may occasionally be shipped in separate packages.

This may happen because of:

• Product availability.

• Different fulfillment locations.

• Packaging requirements.

• Carrier or logistics arrangements.

If your order is shipped in multiple packages, you may receive separate tracking numbers for each shipment.

Different packages may arrive on different days.

Any additional shipping charges will be disclosed where applicable. We will not impose undisclosed shipping fees after checkout.

If you believe an item is missing from your delivery, please contact our support team with your order number.

11. LOST, MISSING OR DAMAGED PACKAGES

We understand that delivery problems can be frustrating, and we aim to help resolve them promptly.

Lost Packages

If your order has not arrived within the expected delivery period, please contact us so we can investigate the shipment status.

Where appropriate, we will work with the shipping carrier to locate the package.

If the package is confirmed lost before responsibility for delivery has passed to you, we will provide the appropriate remedy under applicable law.

Packages Marked as Delivered

If your tracking information shows that your order has been delivered but you cannot locate it:

• Check your delivery location and any designated safe place.

• Ask household members or building reception staff, if applicable.

• Contact our customer support team for assistance.

We will review the available delivery information and help investigate the situation.

A carrier's delivered status does not automatically remove any legal responsibility we may have.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Include your order number and clear photographs of the product and packaging, where available.

If you notice visible damage to a rechargeable battery, do not charge or use the affected product.

We will review the issue and arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

12. RETURNED OR UNDELIVERABLE PACKAGES

A package may be returned to the sender if:

• The shipping address is incorrect or incomplete.

• Delivery attempts are unsuccessful.

• The recipient refuses delivery.

• The package is not collected within the carrier's holding period.

• Customs clearance cannot be completed.

If your package is returned, please contact us.

We will review the circumstances and discuss the available options, which may include reshipment or a refund where appropriate.

Additional shipping charges may apply if redelivery is necessary because of incorrect information provided by the customer, where permitted by law.

Your mandatory consumer rights remain unaffected.

13. SHIPPING FEES

Shipping fees, where applicable, are calculated or displayed during checkout.

The final shipping cost may depend on:

• Delivery destination.

• Order size and weight.

• Available shipping services.

• Current shipping promotions.

Any applicable shipping charges will be presented before you complete your purchase.

From time to time, THERMAVO may offer discounted or free shipping promotions on eligible orders.

Promotional shipping offers may be subject to specific conditions displayed on our website.

14. CUSTOMER RIGHTS

This Shipping Policy is intended to provide clear information about our delivery procedures and estimated timelines.

Nothing in this policy limits or excludes mandatory consumer rights under applicable laws.

Customers in the United States and other supported jurisdictions may have legal remedies for undelivered goods, significant delivery failures, or other circumstances covered by applicable consumer protection laws.

Where mandatory local consumer protection laws provide additional rights, those rights will prevail.

15. CONTACT US

If you have questions about shipping, tracking, delivery delays, or an existing order, please contact our customer support team.

THERMAVO Customer Support

Website: https://thermavo.store

Email: support@thermavo.store

For product returns, please contact our support team and follow the instructions provided. We will supply the appropriate return shipping address.

Thank you for choosing THERMAVO. We appreciate your trust and look forward to helping you stay warm and comfortable.

— The THERMAVO Team